Refunds

Issue full or partial refunds on any order — with control over whether benefits are revoked.

Spaire supports full and partial refunds on any paid order. Refunds are issued from your dashboard and the amount is deducted from your balance.

As Merchant of Record, Spaire may issue refunds on your behalf — even if your policy is no refunds. We reserve this right within 60 days of purchase to proactively prevent chargebacks. You’ll be notified if this happens.

Issue a refund

1. Go to Sales → Orders and open the order you want to refund
2. Scroll to the Refund section
3. Click Refund

Amount

Defaults to the full order amount. Lower the amount to issue a partial refund instead.

Payment processing fees are non-refundable. The fee charged on the original transaction remains and is deducted from your balance even when you issue a full refund to the customer. For example, a $30 order with ~$1.60 in fees: the customer receives $30, but your balance is reduced by ~$1.60 to cover the fee.

Reason

Select a reason for the refund. This is stored for your records and is visible to your team in the order details.

Revoke benefits

One-time purchases — when refunding, you can choose whether to revoke the customer’s access to product benefits (license keys, file downloads, custom entitlements, etc.). This defaults to on when issuing a full refund.

Subscriptions — you cannot revoke access by refunding a subscription order. To end a subscriber’s access, cancel the subscription. Spaire will revoke all benefit grants automatically once the subscription ends.

Order status after refund

Action	Resulting status
Full refund	refunded
Partial refund	partially_refunded

What’s next

Subscriptions

Cancel a subscription to end recurring billing and revoke access.

Webhook events

Listen for order.refunded to sync refund state in your application.